filgame Frequently Asked Questions

Registering at filgame takes under two minutes. Click the Sign Up button on the filgame homepage, enter your mobile number or email address, choose a secure password, and confirm your details. You must be at least 21 years old — the minimum legal age for online casino gambling in the Philippines. Once registered, you can log in immediately and start exploring our games.

filgame requires a valid Philippine government-issued ID for KYC verification. Accepted documents include a UMID, PhilHealth ID, SSS ID, driver's license, or passport. You may also need to submit a selfie holding your ID. KYC must be completed before your first withdrawal is processed. Upload your documents through the Verification section in your filgame account settings.

No. filgame strictly allows one account per person. Opening duplicate accounts is a violation of our Terms and Conditions and will result in the permanent closure of all related accounts and the forfeiture of any balances held. If you have accidentally created two accounts, contact our support team immediately at [email protected] to resolve the situation.

On the filgame login page, click "Forgot Password" and enter your registered email address or mobile number. A reset link or OTP will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to filgame's 24/7 live chat support for manual account recovery assistance.

You can close your filgame account at any time by contacting our support team via live chat or emailing [email protected]. Any remaining real-money balance will be returned to your registered GCash or bank account after KYC verification is confirmed. Note that bonus balances that have not met wagering requirements will be forfeited upon closure.

GCash is the fastest way to fund your filgame account. Log in, go to the Cashier section, select GCash as your payment method, and enter the amount you wish to deposit. You'll be redirected to authenticate via the GCash app. Deposits via GCash are credited to your filgame balance instantly — there's no waiting around to start playing.

The minimum deposit at filgame is ₱100 (Philippine Pesos). This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. This low entry point makes filgame accessible to casual Filipino players who want to enjoy a few rounds of slots or live baccarat without committing a large amount upfront.

GCash withdrawals on filgame are typically processed within 5 minutes under normal operating conditions — making it the fastest withdrawal option available. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on the receiving bank's processing schedule. All withdrawals require completed KYC verification before they can be processed.

filgame does not charge its own withdrawal fees for standard GCash and bank transfer withdrawals. However, your payment provider (e.g., GCash or your bank) may apply their own transaction charges. Check your GCash app or bank's fee schedule for details. Any applicable third-party fees will be displayed before you confirm your withdrawal request.

Yes. filgame supports PayMaya, BPI, BDO, and Metrobank in addition to GCash. To use bank transfer, select your bank in the filgame Cashier, note the account details provided, and complete the transfer from your online banking app. Bank transfers are typically credited within 30 minutes to 2 hours on business days. PayMaya works similarly to GCash — near-instant crediting.

filgame offers a wide selection of online slots from top providers including JILI, PG Soft, Pragmatic Play, and more. Popular titles include Mahjong Ways, Fortune Gems, Super Ace, and Wild Bandito. Whether you enjoy classic 3-reel fruit slots or modern video slots with bonus rounds and free spins, you'll find something to suit your style and budget at filgame.

Yes. filgame's live casino section features real dealers streaming in real time — including live baccarat, blackjack, roulette, and Sic Bo. Games are operated by licensed live studio providers and streamed in HD. Filipino players who enjoy the atmosphere of a real casino floor in Resorts World or Okada Manila can experience that same energy from their phone or laptop.

Absolutely. filgame is fully optimized for mobile play on both Android and iOS devices. There is no separate app download required — simply open filgame.vip in your phone's browser (Chrome or Safari work best) and the site adapts automatically to your screen size. All games, the cashier, and account settings are fully accessible on mobile.

RTP percentages vary by game and provider. Most JILI and PG Soft slots on filgame have RTPs ranging from 96% to 98%. The RTP for each game is disclosed within the game's information or paytable screen. A higher RTP means the game returns more to players over time, though individual session outcomes are always determined by certified Random Number Generation (RNG) software.

filgame includes a sports betting section covering major Philippine and international sports events. Filipino fans can bet on PBA (Philippine Basketball Association) games, NBA, international football, UFC fights, and boxing. Bet types include match winner, handicap, totals, and in-play live betting. Check the Sports section of the filgame platform for the current schedule and available markets.

filgame offers a welcome bonus for newly registered players on their first deposit. The specific bonus amount and percentage may vary — check the Promotions page on filgame for the current offer. Welcome bonuses at filgame come with wagering requirements that must be met before the bonus funds can be withdrawn. Read the promotion's specific terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a set number of times before it converts to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets using that bonus. filgame clearly states the wagering requirement for each promotion at the time the offer is presented.

Yes. All filgame bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If wagering requirements are not completed within the validity window, the bonus and any winnings generated from it will be forfeited automatically. Check the expiry date in your filgame Bonus Balance section.

filgame rewards regular players through an ongoing loyalty program. As you play and wager on eligible games, you accumulate points that can be redeemed for bonus credits or other rewards. Higher-tier players may receive personalized offers, faster withdrawal processing, and dedicated support. Log in to your filgame account and visit the Loyalty section for your current tier and available rewards.

filgame operates within a PAGCOR-compliant framework. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for regulating online gaming in the Philippines. filgame adheres to PAGCOR's responsible gaming guidelines, anti-money laundering requirements, and player protection standards. Only players aged 21 and above are permitted to use the filgame platform.

The minimum age to register and play at filgame is 21 years old. This is the legal minimum age for online casino gambling in the Philippines under PAGCOR regulations. filgame enforces a mandatory KYC (Know Your Customer) age verification process — no withdrawals are processed until a valid Philippine government ID confirming your age has been submitted and approved.

filgame offers a full suite of responsible gaming tools accessible directly from your account settings — no support ticket required. Go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, session time limits, and reality check reminders. Reductions take effect immediately; increases require a 7-day cooling period.

Self-exclusion permanently closes your filgame account and prevents re-registration for the period you select. It takes effect immediately upon confirmation. Any real-money balance is returned to your registered payment method. To apply self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion. If you cannot access your account, contact filgame support at [email protected] and the team will apply it for you within minutes.

filgame's customer support team is available 24 hours a day, 7 days a week. The fastest way to reach us is via Live Chat on the filgame website — look for the chat icon in the bottom corner of the screen. You can also email us at [email protected]. For responsible gaming emergencies such as urgent self-exclusion requests, our support team will respond within 30 minutes.